Support Agreements

We offer a wide variety of support agreements to suit all of your business needs. The service level agreements (SLA’s) can cover response time / hours of the day / days of the week and loan equipment. All of our hardware support agreements included access to our helpdesk with parts and labour as standard.

Our Helpdesk

We pride ourselves in our high level of customer service and satisfaction. Our Derbyshire based helpdesk is available from 06:00 to 22:00 7 days a week, were you can speak direct to support engineer who has the relevant installation and product experience.

Our Engineering Team

All our engineers are highly training to a minimum of Cisco CCNA and NEC telephony product range specialist as standard. They will work with you to resolve any supported issue either on or off site and adhere to all of your company’s working policies.

Loan Equipment and Spares

We have stock of loan equipment and spare part located just off the M1 motorway at Staveley. This enables our engineers to quickly respond to fault call outs.